General Information
1. What is Xcel Testing Center?
Xcel Testing Center is a secure, professional computer-based testing facility providing examination services for certification, licensure, admissions, workforce development, and educational testing through authorized testing partners.
2. Where is Xcel Testing Center located?
- Full street address: 4229 Lafayette Center Drive, Suite #1175, Chantilly, VA 20151
- Parking information: Available
3. What are your business hours?
- Monday–Friday: 9:30 am – 5:00 pm
- Saturday: 10:00 am – 3:00 pm
- Sunday: Closed
Check website for updated holiday hours.
4. Do I need an appointment?
Most exams require advance registration through the testing sponsor.
Walk-ins are accepted only if your testing program permits them.
5. Which testing companies do you partner with?
- Kryterion
- Pearson VUE
- Meazure Learning
- College Board (CLEP)
- Several Universities
- DMV Licensing Exams (…coming soon)
- Other authorized testing programs
Before Your Exam
6. What should I bring?
Typically:
- Government-issued photo ID
- Confirmation email
- Any sponsor-required documents
7. What forms of ID are accepted?
Examples:
- Driver’s License
- Passport
- State ID
- Military ID
Note: IDs must be valid and unexpired.
8. What happens if my name does not match my ID?
The testing sponsor’s registration must exactly match the government-issued ID.
9. How early should I arrive?
Recommend arriving:
30 minutes before your appointment
Late arrivals may be accommodated pending availability in accordance with testing sponsor guidelines.
10. Can I bring my phone?
No.
Personal electronic devices must be stored in provided lockers.
11. Can I bring food or drinks?
Generally No.
Water may be allowed only if permitted by the testing sponsor.
12. What items are prohibited?
Examples:
- Cell phones
- Smart watches
- Notes
- Books
- Calculators (unless permitted)
- Wallets
- Keys (if required by sponsor)
- Hats (where prohibited)
During the Exam
13. Will I be monitored?
Yes.
Testing sessions are monitored through:
- Video surveillance
- Test administrators
- Exam security software
- Live proctors
14. Are breaks allowed?
Only if permitted by your testing sponsor.
Unscheduled breaks may affect your exam time.
15. What if I need assistance during the exam?
Raise your hand.
A Test Administrator will assist you without disturbing other candidates.
16. Can I leave the testing room?
Only if your testing sponsor allows it.
You may be required to complete security screening before re-entering.
Scheduling & Rescheduling
17. How do I schedule my exam?
Schedule directly through your testing sponsor’s website.
18. Can Xcel reschedule my exam?
No.
Scheduling changes must be made through your testing sponsor.
19. What happens if I miss my appointment?
Most testing sponsors classify this as a “No Show.”
Fees may not be refundable.
Accessibility
20. Do you provide testing accommodations?
Yes.
Approved accommodations authorized by your testing sponsor will be provided whenever possible.
Examples:
- Extended testing time
- Separate room
- Screen magnification
- Reader
- Other approved accommodations
Results
21. When will I receive my score?
Some exams provide immediate results.
Others are released by your testing sponsor.
22. Can Xcel tell me my score?
No.
Scores are released only by the testing sponsor.
Security
23. Why are security procedures so strict?
To protect the integrity and fairness of every examination.
24. Is the testing center monitored?
Yes.
The facility uses continuous video monitoring and follows industry security standards.
Parking
25. Is parking free?
Yes.
- Ample Parking available
- Handicap parking
Inclement Weather
26. What happens if there is bad weather?
If the testing center closes due to severe weather, affected candidates will receive instructions from their testing sponsor or Xcel Testing Center regarding rescheduling.
Contact
27. How do I contact Xcel Testing Center?
- Phone: (571) 367-2617
- Email: Testing@XcelHigher.com
- Website contact form: https://testing.xcelhigher.com
Special Questions
28. Can family members wait inside?
Family members can wait in their cars or return to pick-up candidate.
29. Are children allowed?
Children are generally not permitted in the testing area.
30. Is the testing center wheelchair accessible?
Yes.
31. Do you provide lockers?
Yes.
Personal belongings must be stored before entering the testing room.
32. Is there Wi-Fi?
Candidate Wi-Fi is typically not available during testing.
33. What if my computer has technical problems?
You are not required to bring your computer. Xcel testing center will provide the computer needed for your testing. A Test Administrator will immediately assist you.
Testing sponsors have procedures to ensure candidates are treated fairly if technical issues occur.
Professionalism
34. Why choose Xcel Testing Center?
At Xcel Testing Center, we are committed to providing every candidate with a secure, comfortable, and professional testing experience. Our facility features modern computer workstations, attentive staff, a quiet testing environment, convenient parking, and strict adherence to testing partner security standards. We strive to make every visit efficient, welcoming, and stress-free.